Some smaller organizations find their IT runs into a problem as they scale. Even in larger organizations, sometimes IT seems to hit a brick wall, with endless problems in delivering the basic services without regular outages. And sometimes, technology changes and innovations mean companies that have sweated their IT estates are left with obsolete systems compared to their competitors.
When these things happen, the answer is to look at a more wholesale transformation of the organization's digital environment.
Sounds scary? You don't need to worry. In fact it's usually the case that such changes can be introduced without any noticeable downtime.
The "cloud" is really just someone else's data center. But the point is, it presents all sorts of opportunities to offset the risk of introducing a new vendor. Cloud-based systems enable new ways of working so long as your internal IT infrastructure is designed to work with it. For the smaller business, Cloud means better security and reliability than they can generally match at a realistic price in-house. And it means a shift from capital expenditure to revenue expenditure, releasing an organization's capital in ways that can benefit other areas of operation and generate higher returns on investment.
Some digital transformation opportunities improve the fit between IT and business operations. That's expected. Occasionally, you'll find new ways of working that can drive new revenue opportunities or facilitate new products and services (like the way Netflix went from mailing DVDs to streaming movies right into their customers' homes). Not every business can find such extraordinary value, but the reality is that every business can generally deliver a few transformations from time to time that all add up to make a big difference to shareholder value:
The key to digital transformation is to be open to what technology is capable of delivering, and how business processes can be adapted to make the most of technology investments. When we see companies that tell us their transformation projects failed, it's usually because they focused on how to continually modify their systems to work with processes that were written with a manual process mindset. We've even seen companies that have spent hundreds of thousands of dollars repeating multiple projects to implement SharePoint without success. That's not a winning mindset. The technology is a tool, and to drive value from it you need to work as it's intended - even if that means learning new ways of working.
The most important thing is to reconsider how IT can act as an enabler. And which technologies fit together to make the right difference. Digital transformation can knock down walls between silos in organizations. It can present new avenues for sales and marketing. And it can significantly drive more efficient, effective working practices, personalize customer journeys and more.
We'd be delighted to help you in your digital transformation journey. For further details please let us know and we'll arrange an introductory meeting.