Knowledge

Improve confident business decision-making with superior knowledge management.

One of the challenges of successful growth is how to identify, structure, store and disseminate information throughout the organization. When knowledge is hard to locate, the business costs expended on seeking out relevant information - often multiple times over - can be significant.

Companies which combine a knowledge management plan with an effective knowledge management system are nimble and agile. They can reach decisions faster, and with more precision than their competitors, while streamlining processes such as customer on-boarding, staff training and more.

Types of knowledge

A viable KM system will address each of the three commonly-identified knowledge types.

  • Tacit knowledge, typically acquired through experience (and thus difficult to codify).
  • Implicit knowledge, which can be characterized as "know-how", or "knowledge awaiting documentation".
  • Explicit knowledge, which is captured in documents, reports and the like.

Best practices around knowledge management can be used in use cases such as employee on-boarding, user guides for everyday tasks, and in providing self-service options for customer service functions. To be successful, the overall knowledge solution has to combine content, systems such as document management, content management, intranets, Wikis and data warehouses, and above all an appropriate organizational culture to drive adoption.