Managed service providers will remotely manage your information technology infrastructure and end-user systems. These services often include cybersecurity, performance monitoring and network management.
Our approach is slightly different. We do everything you would expect an MSP to do, but with an emphasis on client-centric IT service management - a fully service-oriented approach to delivering IT services that meet users' needs and requirements. Our team comprises people with backgrounds in IT outsourcing from IBM, technology consulting with Big 4 firms, and enterprise IT management in blue chip organizations, but bundled to meet the needs of small and midsized organizations. We use trusted, proven frameworks and align our IT service delivery to ITIL and COBIT in particular. All of this means we can streamline and automate our ITSM services in ways that reduce costs to you while maintaining class-leading quality and customer satisfaction.
Our approach to delivering our managed services means we can:
Working with us means you can be sure of achieving six key benefits:
We can also help you overcome staff shortages, work with you to enhance your business continuity plans and provide co-managed services to supplement an in-house IT team.
Inflation is high and rising, with the annual rate in the US running at 7.5% in January 2022 compared to only 2.6% a year earlier (Trading Economics). In the MSP industry, that's leading a conversation about when and how much to raise prices during the first half of 2022.
We are able to offer very competitive pricing to US-based organizations for three reasons:
These reasons mean we're confident to offer e guarantee that we can beat your current IT service provider's pricing on a like-for-like service basis.
If you're looking for your first MSP or are thinking about your options as you come to the end of your existing contract, please get in touch - we'd love to have a discussion. And with inflation as high as it is, now's a great time to lock in pricing.