Services

IT Service Management

Focus on your core business while we deliver a reliable, cost-effective technology service.

Managed service providers will remotely manage your information technology infrastructure and end-user systems. These services often include cybersecurity, performance monitoring and network management.

Our approach is slightly different. We do everything you would expect an MSP to do, but with an emphasis on client-centric IT service management - a fully service-oriented approach to delivering IT services that meet users' needs and requirements. Our team comprises people with backgrounds in IT outsourcing from IBM, technology consulting with Big 4 firms, and enterprise IT management in blue chip organizations, but bundled to meet the needs of small and midsized organizations. We use trusted, proven frameworks and align our IT service delivery to ITIL and COBIT in particular. All of this means we can streamline and automate our ITSM services in ways that reduce costs to you while maintaining class-leading quality and customer satisfaction.

Our approach to delivering our managed services means we can:

  • Align and track IT service delivery with your business priorities
  • Enable cross-department collaboration in your organization
  • Incorporate feedback loops that improve service delivery over time
  • Respond more quickly to incidents and prevent future ones

Six benefits of outsourced IT service management

Working with us means you can be sure of achieving six key benefits:

  • Lover technology costs through economies of scale
  • Efficient delivery of IT services
  • Access to our experienced and highly-specialized team
  • The ability to rapidly scale your business with us taking care of the technicalities
  • A proactive team advising you of new and emerging technologies that can help your business model
  • Visibility into comparative benchmarking between your one IT services and those in other organizations

We can also help you overcome staff shortages, work with you to enhance your business continuity plans and provide co-managed services to supplement an in-house IT team.

Our price guarantee

Inflation is high and rising, with the annual rate in the US running at 7.5% in January 2022 compared to only 2.6% a year earlier (Trading Economics). In the MSP industry, that's leading a conversation about when and how much to raise prices during the first half of 2022.

We are able to offer very competitive pricing to US-based organizations for three reasons:

  • Our investment in automation of our own processes means we're a lean organization compared to many MSPs.
  • While all of our service desk and support activities are US-based, our network operations are delivered from a nearshore location in the UK. This gives us a strategic advantage since IT salaries being lower in the UK. We are able to pass the benefit on to our customers through lower pricing, but we avoid the distance and language problems you often see relating to some more distant offshore locations.
  • Our business model is based on building long-term relationships with organizations where we find a great fit. If it's a fit, we're happy to trade off lower margins for a relationship where we can deliver real, lasting benefits for you.

These reasons mean we're confident to offer e guarantee that we can beat your current IT service provider's pricing on a like-for-like service basis.

If you're looking for your first MSP or are thinking about your options as you come to the end of your existing contract, please get in touch - we'd love to have a discussion. And with inflation as high as it is, now's a great time to lock in pricing.

Related service items:
Automated Fault Remediation
Backup for Critical PCs
Backup for Microsoft 365
Backup for Microsoft Azure
Backup for On Premises Servers
Backup Recovery Testing
Breach Detection and Response
Business VPN Alternative
Business-Ready Servers, Desktops and Laptops
Dark Web Monitoring
Extended Detection and Response
Extensive Environment Documentation
Firewall as a Service
Patch Management for Applications
Patch Management for Windows
Policy-Based Device Management
Real-Time Network and Device Monitoring
Regular Technology Business Reviews
Secure Access Service Edge (SASE)
Secure Cloud Print Management
Secure Web Gateway
Security Awareness Training
Software Defined Perimeter
User Support (24x7 Self-Service)
User Support (24x7 Telephone)
User Support (On Site)
Website Status Monitoring
Zero Trust Network Access
Zero Trust Password Management
Disaster Recovery Planning

Schedule a free consultation

We guarantee we'll beat your current MSP's pricing on like-for-like services - get in touch today and ask for more details.

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