Privacy
At McLean Sterling we value your privacy and are committed to protecting and processing your personal information responsibly.
This privacy statement describes how McLean Sterling collects, uses, and shares personal information about consumers and other individuals within our clients, business partners, supplier and other organizations with which McLean Sterling has or contemplates a business relationship. It applies to McLean Sterling USA, Inc., McLean Sterling UK Limited, and McLean Sterling subsidiaries except where a subsidiary presents its own statement without reference to McLean Sterling's.
Where we provide products, services, or applications as a business-to-business provider to a client, the client is responsible for the collection and use of personal information while using these products, services, or applications. This collection and use is covered by the client’s privacy policy, unless otherwise described. Our agreement with the client may allow us to request and collect information about authorized users of these products, services, or applications for reasons of contract management. In this case, this privacy statement, or a supplementary privacy notice, applies.
We may provide additional data privacy information by using a supplementary privacy notice.
Some of our services require you to create an account with McLean Sterling. An account provides McLean Sterling with your name, email address, and country or region of residence. We may also store your details from business contact information that you provide to us, or that we collect from your organization, our business partners, or our suppliers.
Our websites offer ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites without logging in with an account, we may still collect information that is connected to your website visit.
Our cloud and online services include “as-a-service”, desktop applications, mobile applications (or apps), and system monitoring and logging utilities. We collect information about the use of these services, such as pages you view or your interactions on that page, to improve and develop our services and to generate technical and market insights. We may require an account for the use of our cloud and online services.
Subject to your preferences, we use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business intelligence. You may submit an opt-out request by email to your account manager, raising a ticket with our service desk, or by selecting Unsubscribe at the bottom of each marketing email.
A contractual relationship is created when you order a trial, or a product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill, the contractual agreement.
When you contact us to request support, including through online Chat services where applicable, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.
We may collect and use information to protect you and McLean Sterling from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information.
When you visit a McLean Sterling location, we collect your name or business contact information (see Your Account), and, in some cases, information from a government issued ID. This information is collected for access management and to protect the security and safety of our locations and employees.
We are constantly searching for new talent for our organization, and we collect information about job applicants or prospective candidates from several sources. When an employee leaves McLean Sterling, we continue to process information that is related to them for any remaining business, contractual, employment, legal, and fiscal purposes, including the management of pensions to the extent handled by McLean Sterling.
We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.
When you visit our websites, cloud and online services, software products, or view our content on certain third-party websites, we collect information regarding your connection and your activity by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on McLean Sterling and other sites.
Unless otherwise indicated, our websites, products, and services are not intended for use by children under the age of 16.
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