IT Management Capability
IT management capability refers to an organization's ability to effectively govern, manage, and optimize its IT resources and processes to support business objectives. Assessing IT management capability involves evaluating various aspects such as strategy, governance, operations, and performance against industry best practices and maturity models. These assessments help organizations identify strengths, weaknesses, and areas for improvement, ultimately enabling them to enhance their IT management practices and drive greater value for the business.
Investing in IT management capability is a key driver of growth and profitability
The State of ITSM report by Axios Systems found that 86% of organizations have adopted IT Service Management (ITSM) practices to improve IT management capabilities and align with industry standards.
Organizations using industry standard frameworks such as COBIT, ITIL, or ISO/IEC 27001 to guide their IT management
Organizations benchmarking their IT management capabilities against industry peers to gauge performance
Average outperformance for revenue growth and profitability experienced by companies with high IT management capability
Organizations conducting maturity assessments to evaluate their IT management capabilities
